A Q&A Case Study with AIA (The Association of International Accountants)

The AIA have been working with Eintech and the Rogo platform for a number of years now. In this Q&A you can see how the close relationship has evolved and both organisations continue to work together to improve assessment in the accounting space. Association of international accountants logo

A Q&A with the AIA (Association of International Accountants)

About the AIA and Rogo

The Association of International Accountants (AIA) is a globally recognised professional accountancy body offering qualifications in accountancy, audit, and business finance. AIA operates through management committees across multiple regions including China, Cyprus, Ghana, Greece, Hong Kong, Ireland, and Singapore, serving a truly international membership and student base.

AIA has been working with the Rogo team since 2015, making them one of the earliest adopters of the platform. Over the course of this partnership, AIA and Eintech have worked together to build an assessment and learning infrastructure that supports global exam delivery across diverse regions, languages, and qualification types.

“We have been working with Eintech and the Rogo platform since 2015, and the partnership has been instrumental in how we deliver professional accountancy qualifications globally. Our candidates sit exams across Asia, Africa, and Europe, and Rogo gives us the infrastructure to do that reliably and securely. The remote invigilation through Monitor EDU with webcam, mobile, screenshare and Rogo Kiosk’s system lockdown gives us and our candidates confidence in the integrity of every sitting. We operate dedicated portals for different qualification streams, including a Greek-language portal for our Cyprus and Greece study providers, and Eintech’s team works alongside us to keep our content up to date. It is a genuine partnership, they understand our needs and work with us to deliver the best possible experience for our candidates.”
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A Decade-Long Partnership

AIA has been working with Rogo since 2015. This longevity reflects the depth of the partnership and the trust both organisations have built over time. AIA’s journey with Rogo is a story of how a professional body and a technology partner have evolved together.

Truly Global Exam Delivery

AIA delivers assessments to candidates across Asia, Africa, Europe, and beyond. The ability to reach candidates in diverse regions with reliable, consistent exam delivery is central to AIA’s mission. Together with Rogo, AIA has built an infrastructure that supports this global reach while maintaining the integrity and security their qualifications demand.

Comprehensive Remote Invigilation

AIA uses remote invigilation (remote proctoring) with live proctoring via Monitor EDU, Rogo’s proctoring partner. AIA’s setup goes beyond standard webcam monitoring to include a mobile device camera for enhanced environment viewing, and screenshare capture. System lockdown provides a robust and comprehensive approach to exam security for candidates sitting in diverse and sometimes challenging environments around the world.

Multi-Portal, Multi-Language Architecture

AIA operates multiple portals on Rogo, including a dedicated diploma portal that leverages LMS functionality and a Greek-language portal specifically configured for Greek exams using Rogo’s language support capabilities. This multi-portal approach demonstrates how the platform can be adapted to serve different qualification types and regional language requirements within a single customer relationship.

Diverse Question Types for Professional Assessment

AIA’s assessments span a wide range of question formats including MCQs, spreadsheet questions, long-form essay responses, and case study-based questions. This variety reflects the breadth of competencies AIA assesses — from technical accounting knowledge to professional judgement and applied skills — and showcases Rogo’s versatility in supporting complex, mixed-format examinations.

Content Services Partnership

Beyond the technology platform, AIA uses Eintech’s content services to help add and update their assessment material. This makes the relationship a true partnership that extends beyond software into hands-on content support, and is a valuable angle for demonstrating the breadth of what Eintech can offer alongside the Rogo platform.

Rogo Features used by AIA:
Remote Invigilation
Rogo Kiosk (Locked Down Test Environment)
Multiple Portals
Language Functionality
LMS Functionality
Spreadsheet Questions
Essay & Long Form Answers
Case Study Based Questions
MCQ Assessments
Content Services

AIA has worked with the Rogo team for over a decade. What initially brought us together, and what has kept the partnership going for so long?

AIA initially partnered with Eintech and adopted the Rogo platform in 2015 to address the need for a safe and secure way to transmit exam papers between AIA, examiners, and moderators. At the time, we were also looking to move away from costly and less efficient methods such as special delivery. The goal was to implement a system that provided immediate access to exam materials, enabling a more streamlined and efficient exam paper creation process.  The partnership has endured because Rogo continues to meet our needs as a secure, reliable, and user-friendly platform. In addition, the team at Eintech has consistently demonstrated professionalism and strong subject knowledge, while delivering excellent customer service. This combination of a dependable system and a supportive, responsive team has been key to sustaining a successful long-term relationship.

How has the way we work together evolved over the years?

Over the years, our working relationship has developed into a consistently professional and friendly partnership. Communication has become more structured and effective, supported by a dedicated customer liaison and a central support email, which have made it easier to resolve queries and share updates. In the early stages, we worked closely together to refine and enhance the functionality of Rogo, helping to shape the system in ways that benefited all users. This level of engagement ensured that feedback was quickly translated into practical improvements and that remains the case today
Today, the platform is more mature and user-focused than in its early days. It offers enhanced functionality, and a more streamlined user experience. Additionally, Eintech’s involvement in attending and presenting at our Examiner Conference has strengthened the partnership further, providing valuable insights and reinforcing a shared commitment to continuous improvement.

Global Reach: Delivering Across Continents

AIA serves candidates across Asia, Africa, and Europe. What are the unique challenges of delivering professional exams at that scale?

One of the primary challenges is managing different time zones and scheduling logistics, ensuring fair and secure exam delivery while accommodating candidates in multiple regions. This becomes even more complex when maintaining consistency in exam conditions and timing. There is also the need to address varying levels of infrastructure and connectivity. Depending on their location and situation, candidates may have differing access to reliable internet, suitable devices, or testing environments, particularly in more remote or developing areas. Ensuring accessibility while maintaining exam integrity is a key consideration. Another challenge is cultural and language diversity. Exams and supporting materials must be clear, inclusive, and appropriate for a global audience, often requiring careful consideration of language, terminology, and context to ensure fairness and understanding. Finally, maintaining consistency, quality, and security at scale is critical. This includes safeguarding against malpractice, ensuring robust identity verification, and providing a seamless candidate experience regardless of location. Map of the world with blue curved lines representing a telecommunications network.

How have AIA and Rogo worked together to overcome the practical barriers to global assessment delivery?

AIA and Rogo have worked closely together to overcome the practical challenges of delivering assessments on a global scale through a combination of collaboration, innovation, and strong candidate support. A key part of this has been the development of clear and accessible support resources, including step-by-step guides and instructional videos. These materials help candidates understand how to use the platform, prepare for exams, and troubleshoot common issues, regardless of their location or level of technical experience. In addition, practice exam sessions have played an important role in building candidate confidence. By allowing users to familiarise themselves with the system in advance, these sessions help reduce anxiety, minimise technical difficulties on the day, and ensure a smoother overall experience. From an operational perspective, AIA and Rogo have worked together to continuously refine the platform, addressing early challenges and improving functionality to better support diverse candidate needs. This has included enhancing usability, strengthening system reliability, and ensuring consistent delivery across different regions. Combined with effective communication channels and responsive support, these measures have helped remove many of the barriers associated with global assessment delivery, enabling AIA to provide a more accessible, reliable, and engaging exam experience worldwide.

Are there specific regions or markets where the move to digital assessment has had the biggest impact?

The move to digital assessment has had a particularly significant impact in regions where access to physical test centres and in-person learning has traditionally been more limited, including parts of Asia and Africa, as well as more remote or rural areas across all regions. By delivering both study materials and assessments online, AIA has been able to remove many of the traditional barriers associated with pursuing a professional qualification. Candidates no longer need to travel long distances to attend classes or sit exams, which can be costly, time-consuming, and, in some cases, prohibitive. This has made professional qualifications far more accessible and inclusive, enabling individuals in remote locations to study and sit exams from their own environment. It also provides greater flexibility, allowing candidates to balance their studies alongside work and personal commitments. Overall, the shift to digital assessment has broadened access to AIA qualifications, supporting a more diverse global candidate base and creating opportunities for learners who may previously have been unable to participate.

Exam Security: Remote Invigilation at Scale

The AIA remote invigilation (proctoring) setup includes webcam, mobile camera (for room view), and screenshare monitoring. What led you to adopt such a comprehensive approach?

Our approach to remote invigilation has been driven by a clear commitment to protecting exam integrity, maintaining public trust, and upholding the value of the AIA qualification. By combining webcam, mobile, screenshare and monitoring through live proctoring with the Rogo Kiosk lockdown function we have created a highly secure and controlled exam setting. The Rogo Kiosk plays a critical role by locking down the candidate’s computer, preventing access to unauthorised websites, applications, or external resources during the exam. This ensures that candidates are working in a secure, distraction-free environment, comparable to traditional test centre conditions. The multi-faceted approach is particularly important in a rapidly changing and developing IT environment, maintaining consistent standards is essential. Ultimately, this model reflects our responsibility to act in the public interest. By ensuring that assessments are robust, fair, and secure, we can maintain confidence in the qualification among employers, stakeholders, and the wider profession. It reassures all parties that AIA members have demonstrated their competence under rigorous and credible assessment conditions, regardless of where in the world they sat their exams.

How important is exam security to AIA’s reputation as a professional body, and how has the invigilation (proctoring) solution supported that?

Exam security is fundamental to AIA’s reputation as a professional body. The value of any qualification depends on the trust that employers, members, and the wider public place in the rigour and fairness of its assessments. Maintaining that confidence means ensuring that every candidate is assessed under secure, consistent, and controlled conditions, regardless of where they are in the world. The proctoring solution has been central to achieving this. By combining webcam, mobile, screenshare monitoring with the Rogo Kiosk function and live proctoring AIA can deliver exams that closely replicate the security of a traditional test centre. The kiosk ensures that candidates cannot access unauthorised materials or applications, while the layered monitoring approach provides robust oversight and the ability to detect and deter potential malpractice.
This comprehensive approach not only safeguards the integrity of each assessment but also reinforces AIA’s commitment to acting in the public interest. It provides assurance that all candidates are assessed fairly and that those who achieve the qualification have met the required standards. As a result, it strengthens confidence in the credibility and global recognition of the AIA designation.
Contact the Rogo team today to learn more about secure test delivery

What has candidate feedback been like regarding the remote invigilation experience?

Candidate feedback on the remote invigilation experience has been very positive overall, with many highlighting the accessibility, flexibility, and reassurance it provides. Candidates particularly value the ability to sit exams from their own environment, removing the need to travel and making the process more convenient and inclusive, especially for those in remote or underserved areas. This has helped open up access to the qualification to a broader and more diverse group of learners. Importantly, candidates have also expressed confidence in the system. The combination of clear guidance, practice sessions, and robust invigilation measures helps them feel well-prepared and supported. While the security measures are understandably thorough, they are widely recognised as essential in ensuring fairness and maintaining the credibility of the qualification
Overall, the experience strikes a strong balance between accessibility and integrity, giving candidates confidence both in the process and in the value of the qualification they are working towards.

Multi-Portal & Multi-Language Delivery

You operate multiple portals including a diploma portal and a Greek-language portal. How did that structure come about?

The development of multiple portals, specifically the Greek-language portal, has been driven by AIA’s commitment to accessibility, flexibility and supporting a specific learner base. The introduction of a Greek-language portal reflects our collaborative work with partners to deliver AIA qualifications in a way that is fully accessible to local learners. By providing content and system functionality in a candidate’s native language, we can remove language barriers and support deeper understanding and engagement. More broadly, this structure enables us to offer a bespoke service to study providers, allowing them to deliver AIA qualifications in formats and languages that best suit their students. This flexibility strengthens our partnerships and ensures that we can maintain consistent quality and standards, while still adapting to local requirements. Overall, the multi-portal approach is a natural evolution of our global strategy, enhancing accessibility, supporting localisation, and reinforcing confidence in the qualification across diverse markets. The letter 'A' and Japanese hiragana symbol for 'a'

What does having a dedicated Greek-language portal mean for your candidates in Cyprus and Greece?

Having a dedicated Greek-language portal has been a very positive development for candidates in Cyprus and Greece, it has significantly enhanced both accessibility and the overall learning experience. By providing the platform in their native language, candidates are able to engage more confidently with their studies and assessments. It reduces any potential language barriers, allowing them to focus on demonstrating their knowledge and skills rather than interpreting content in a second language. It also creates a more inclusive and supportive environment, allowing candidates to feel more connected to the qualification and comfortable navigating the system. This is particularly important in professional education, where clarity and understanding are essential. In addition, the Greek-language portal reflects AIA’s commitment to working closely with local partners and delivering a tailored, high-quality experience that meets regional needs. Overall, it builds confidence in both the assessment process and the qualification itself, while making it more accessible to a wider group of aspiring professionals in the region.

Assessment Design: Diverse Question Formats

Your exams use everything from MCQs to spreadsheets to scenario-based questions. How do you decide which format is right for each part of the syllabus?

Each format is chosen purposely to align with the intent of the syllabus, ensuring we test not just what learners know, but how effectively they can apply it in realistic contexts.
We decide the assessment format by starting with the learning outcomes and then selecting the method that best evidences the required knowledge, skill, or behaviour. The aim is always to ensure validity and authenticity (are we testing the right thing and does it reflect real practice?). We take the following into account:
  1. Match format to the type of learning
  1. Consider the level of demand
We align formats to the cognitive level required:
  1. Reflect real-world practice
Where possible, formats are chosen to simulate how the knowledge or skill would be used in a professional context. For example:
  1. Balance breadth and depth
MCQs enable broad coverage of the syllabus. Longer, scenario-based or practical tasks allow deeper exploration of key areas.
  1. Ensure accessibility and fairness
We also consider clarity, consistency and accessibility, ensuring that the format supports all candidates in demonstrating their ability without unnecessary barriers. Discover how Advanced Item Types can help you create better exams with a Rogo demo. Contact us today.

How do candidates respond to being assessed through formats that mirror real-world professional tools and situations?

Candidates generally respond positively to assessment formats that mirror real-world professional situations. Many find these approaches more engaging, relevant and meaningful compared to traditional assessment methods. A key strength is that such formats feel authentic, tasks resembling workplace activities such as using industry-standard software (i.e. Spreadsheets) and analysing realistic scenarios or completing job-like projects help our candidates better understand the purpose of the assessment. This alignment with “real work” increases motivation and encourages our candidates to demonstrate their true capabilities rather than simply recalling theoretical knowledge. These approaches also tend to reduce anxiety for many candidates. When assessments reflect familiar or clearly contextualised situations, candidates feel more confident about what is being asked of them and can draw on practical skills, which often leads to stronger performance. Instead of second-guessing what examiners want, they can focus on applying their knowledge in a natural way. Another positive response is a stronger perception of fairness and value. Candidates recognise that they are being assessed on skills that are directly transferable to employment, which enhances their sense that the qualification is worthwhile and credible. This can also increase their engagement with the learning process overall, as they see a clear link between assessment and future career success. Candidates frequently appreciate the opportunity to showcase a broader range of skills, including problem-solving, communication, and decision-making. Realistic formats allow them to demonstrate competence in a more holistic way, which many feel better reflects their strengths.

Has the range of question types available on the platform influenced how AIA thinks about assessment design?

Having access to a broader variety of question formats has encouraged AIA to think more creatively and deliberately about how to assess different skills and competencies
Yes, the platform’s capabilities have not just influenced but strengthened AIA’s approach encouraging more purposeful, authentic, and candidate-centred assessment design. Having access to a broader variety of question formats has encouraged AIA to think more creatively and deliberately about how to assess different skills and competencies whether that’s applied knowledge, analytical thinking, or professional judgement. It has also enabled a more authentic and flexible approach to assessment replicating real-world contexts. As a result, assessments can move beyond testing recall and instead focus on how candidates apply their knowledge in practice. The expanded range of question types supports greater inclusivity in assessment design. Different candidates perform well in different formats, so incorporating variety helps ensure that individuals have multiple opportunities to demonstrate their competence. This leads to a more balanced and representative assessment of candidate ability. The availability of diverse formats has prompted more integrated assessment design. AIA can combine different question types within a single assessment to build a more holistic picture of performance, improving both the validity and the overall candidate experience.

Content Services: Working Together Beyond the Platform

AIA uses Eintech’s content services to add and update assessment material. What does that look like in practice?

Because this content service is handled directly by the Rogo team, we can trust that the people working on our content appreciate and adhere to the rules that govern how a high stakes assessment is produced. They’re not just copying content into a system, they are working with us to build exam content.
AIA’s use of Eintech’s content services is a structured, collaborative process that ensures course and assessment material stays current and accurate. Because this content service is handled directly by the Rogo team, we can trust that the people working on our content appreciate and adhere to the rules that govern how a high stakes assessment is produced. They’re not just copying content into a system, they are working with us to build exam content.
  1. Requirement identification and scoping AIA first identifies where new content is needed or existing material requires updates (e.g. exam papers, practice questions and mock exams). The content required is then shared with the Rogo team along with clear briefs, assessment criteria and any specific design requirements.
  1. Content development Eintech’s Test Development Manager undertakes work that can include:
  1. Quality assurance checks All content goes through a robust QA process. This typically involves:
  1. Collaboration and approval Feedback on the draft content is incorporated collaboratively until the materials meet all academic, regulatory, and usability expectations. Final approval sits with AIA.
  1. Publishing and integration Once approved, the updated or new assessment materials are released onto the Rogo platform ready for delivery to learners i.e. exams and course materials.
  1. Ongoing maintenance and feedback

How has having hands-on content support changed the way AIA manages its assessment lifecycle?

This, in turn, reduces pressure on AIA internal teams, making processes more manageable and less stressful within tight and high-risk deadlines.
Overall, the partnership enables AIA to focus more on strategic oversight and quality, while leveraging Eintech’s expertise to optimise processes. This ensures the system is used to its fullest potential, improving efficiency, enhancing the user experience, and supporting a more effective end-to-end assessment lifecycle.

What value does that additional layer of support bring compared to a purely self-service model?

This support helps to streamline workflows, reduce the risk of errors, and ease the operational burden on internal teams. It also makes the system far less stressful to use, particularly when working to tight deadlines or managing complex assessment requirements. Importantly, it enables AIA to maximise the full capability of the system going beyond basic functionality to achieve best practice in assessment and content delivery. Overall, this collaborative approach enhances efficiency, improves quality, and creates a more confident and effective way of working.

The Future

Where do you see professional accountancy assessment heading globally in the next few years?

Professional accountancy assessment is evolving rapidly in response to technological advancement, changing employer expectations and the increasing complexity of the global business environment. Over the next few years we expect to see a continued shift towards more digital, flexible, and on-demand assessment models. Computer-based testing will become the norm globally, enabling more frequent sittings, faster results, and greater accessibility for learners regardless of location. There is also a growing emphasis on assessment of real-world application rather than purely technical knowledge. Future assessments will increasingly focus on scenario-based tasks, data interpretation and professional judgement, reflecting the skills accountants need in practice. This includes greater integration of data analytics, digital literacy, and emerging technologies such as AI within assessment frameworks. Another key trend is the move towards continuous and modular assessment, rather than high-stakes, end-point exams. This allows learners to demonstrate competence progressively and supports more personalised learning journeys. From a standards perspective, maintaining rigour, consistency and global comparability will remain critical. As assessments become more innovative, professional bodies will continue to place strong emphasis on quality assurance, security and alignment with international benchmarks. Collaboration with delivery and technology partners will play an increasingly important role. Leveraging specialist expertise will ensure systems and content evolve effectively, enabling professional bodies to maximise efficiency, reduce administrative complexity and provide a more seamless and less stressful experience for learners. The future of accountancy assessment is one that balances innovation with integrity, ensuring qualifications remain relevant, robust and respected worldwide. An illustration of a laptop featuring a bar chart, with a 3D pie chart and piggy bank

How do you see the partnership between AIA and Eintech evolving to meet those changes?

The partnership between AIA and Eintech is well positioned to evolve in line with the changing landscape of professional accountancy assessment, with a strong foundation already in place built on collaboration, trust, and shared expertise. Looking ahead, we see the relationship becoming increasingly , with a continued focus on enhancing digital delivery, expanding system capabilities and refining content development processes. As assessment models evolve towards more flexible, data-informed and scenario-based approaches, Eintech’s technical and content expertise will play a key role in helping AIA adapt quickly while maintaining the highest standards of quality and integrity. There is also clear potential to further optimise the efficiency of the assessment lifecycle using automation, smarter workflows, and improved system functionality. This will enable AIA to manage growing demands with greater ease, reducing operational pressure and creating a more seamless and less stressful experience for both internal teams and end users. Our partnership with Eintech will continue to ensure that AIA is maximising the full capability of the Rogo system, leveraging expert insight to not only respond to change, but to stay ahead of it. Through ongoing collaboration, feedback, and continuous improvement, AIA and Eintech can work together to shape a modern, resilient, and future-ready assessment model. Our evolving partnership will be defined by innovation, efficiency and shared ambition, supporting AIA in delivering high-quality, trusted and globally relevant assessments in an increasingly dynamic environment. Ready to find out how the Rogo team can help you make more of your assessment program? Get in touch today.